Responsible Gambling
At Prive we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, guidance and support to help you manage your activity. If you ever feel your gambling is becoming a problem, we encourage you to use the controls below or contact our team for assistance.
Our player protection principles
We promote safe play by verifying age and identity, monitoring account activity for unusual patterns, and offering practical controls so you can limit your gambling. We treat player safety as a priority and act quickly when there are signs of harm or suspected abuse.
Activity-control tools
You can manage your account at any time using the responsible gambling section in your account settings. Available tools include:
- Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
- Loss limits - limit the total losses you accept over a set period.
- Session time limits and reality checks - receive reminders after a set play time.
- Temporary time-outs - short breaks from play from 24 hours up to several months.
- Permanent self-exclusion - close your account and block access for a chosen period.
Deposit limits
We recommend setting a deposit limit that reflects your entertainment budget. Limits can be adjusted in your account but certain increases may be subject to a cooling-off period to prevent impulsive changes. If you need help setting sensible limits, our support team can advise.
Loss limits
Loss limits let you cap how much you can lose in a day, week or month. These are useful for keeping play within affordable levels and work alongside deposit controls to reduce risk of overspending.
Time limits and breaks
Session limits and reality checks help you keep track of time spent playing. You can set automatic reminders or force a temporary break if you want to step away. Using breaks regularly is a practical way to maintain perspective.
Self-exclusion
If you decide you need a longer break, you can self-exclude for a period you choose. During self-exclusion your account will be closed and you will not be able to reopen it until the exclusion period ends. If you require a permanent exclusion or additional safeguards, contact our support team and we will assist.
Signs of problematic behaviour
- Spending more than you intended or chasing losses
- Neglecting work, family or other responsibilities
- Feeling anxious, restless or unable to stop
- Borrowing money or hiding gambling activity
- Frequently increasing deposit or bet sizes
Tips for staying in control
- Set clear deposit and loss limits before you play
- Only gamble with money you can afford to lose
- Use time-outs when you notice play getting longer than planned
- Keep a record of bets and time spent gambling
- Talk to someone you trust about concerns
Professional help and support organisations
If you need specialist support, contact organisations such as GamCare, BeGambleAware or Gambling Therapy. For immediate emotional support, the Samaritans and NHS services are also available in the UK. These organisations offer confidential advice, self-assessment tools and helplines to help you find the right support.